Last Updated: October 29, 2026
Prevailing Language: This English translation is provided for convenience. In the event of any discrepancy or interpretive conflict between the Hebrew text and the English translation, the Hebrew version shall prevail.
Welcome to RentMate. The RentMate application and service (collectively, the "Service") is operated and managed by the Service Operator (as detailed in Section 14 at the bottom of this document; hereinafter: "Service Operator" or "RentMate"), the sole owner and rights holder of all digital assets, codebase, and brand rights. Official Contact: Email: info@rentmate.co.il, Customer Support WhatsApp: 055-9419550. Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms of Service.
Legal Capacity & Age Restrictions: Use, registration, and subscription purchases on RentMate are strictly permitted only for individuals aged 18 and older with valid legal capacity, or for minors under the express prior supervision, guidance, and consent of a legal guardian.
Illustrative Media Disclaimer: All app screenshots, product videos, mobile mockups, and UI illustrations displayed on the website and app are for illustrative purposes only. Minor visual variations or interface updates may occur compared to the live application.
By registering, signing in, or using our Service, you agree to be bound by these Terms of Service and our Privacy Policy. All references to "RentMate" or "the System" in these Terms refer to the Service Operator and/or those acting on his behalf. If you do not agree, please do not use the Service.
RentMate provides technological tools for managing rental properties, tracking payments, calculating index-linkage, generating property handover protocols, producing lease contract drafts, and managing documents. All calculations and document generation serve as technological aids only and do **not** constitute legal, financial, tax, or professional advice. The user is solely responsible for verifying the accuracy of calculations and ensuring the contract complies with applicable laws.
Digital Delivery SLA: RentMate is a digital Software-as-a-Service (SaaS) platform. Service delivery and tool access occur immediately upon account registration in the mobile app (or free tool usage on the website), with zero physical delivery fees or shipping delays.
To access certain features, you must register and create an account. You agree to provide accurate, complete, and updated information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Authentication via third parties (like Google Sign-In) is also subject to their respective terms and policies.
No Website Billing & PCI-DSS App Store Standard: The RentMate website operates strictly as an informational and free-tools portal with zero direct payment processing or credit card collection on the website. Where paid app subscriptions or services are offered in the future, billing is processed using SSL/TLS encryption under strict PCI-DSS Level 1 standards directly through official app stores (Apple App Store & Google Play) and/or licensed payment providers. Payment card details are never stored on RentMate servers.
4.1 Disclaimer of Warranties (As-Is & As-Available): The Service, calculators, contract generators, handover protocols, and all generated outputs are provided strictly on an "As-Is" and "As-Available" basis without warranties or representations of any kind. To the maximum extent permitted by law, the Service Operator and his representatives shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages (including loss of profits, lost rental income, errors in index linkage calculations, contract drafting inaccuracies, landlord-tenant legal disputes, data loss, or outages of third-party APIs such as CBS, WhatsApp, or Google).
4.2 Cap on Liability: If, notwithstanding the foregoing disclaimers, any liability is established against the Service Operator by a competent court, the total aggregate liability of the Service Operator for all claims arising out of or related to the Service shall not exceed the lesser of the actual total fees paid by the user to RentMate in the three (3) months preceding the event, or 100 NIS (One Hundred Israeli Shekels).
4.3 Indemnification: You agree to defend, indemnify, and hold harmless the Service Operator, his affiliates, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including legal and attorney fees) arising from: (a) your use of or access to the Service; (b) your violation of any term of these Terms of Service; (c) any tenant dispute, contract error, or incorrect data input by you; or (d) any third-party claim brought against the Service Operator in connection with your account or use of the Service.
4.4 Force Majeure in Israel: The Service Operator shall not be liable for any delays, performance failures, or outages caused by Force Majeure events beyond reasonable control, including war, hostilities, military operations, emergency military call-up (Tzav 8), civil defense directives (Home Front Command), nation-wide strikes, natural disasters, or national telecommunication network interruptions.
Users of the Service (the "Landlord") may utilize system-generated messaging links (such as One-Tap WhatsApp links) opened directly on the Landlord's personal device to communicate with their tenants, as well as optional automated system notifications where enabled in supported tiers. When dispatching messages via personal WhatsApp links, the Landlord is the sole sender and bears exclusive responsibility for message content, accuracy, and legal compliance. Automated system notifications, where activated, are strictly conditional upon obtaining the tenant's prior express consent (Opt-in). The Landlord represents and warrants that they have legally obtained such consent and shall immediately cease dispatching messages if the tenant requests to opt out. This service is limited to operational notifications only (payment management, index adjustments, lease termination, insurance and guarantees) and does not constitute promotional or advertising material.
Landlord Representation Regarding Third-Party Documents (Tenants, Candidates & Guarantors) and Public Registry Checks: Whenever inputting personal details or uploading documents belonging to third parties (including national ID copies, payslips, income records, checks, leases, or guarantor details of tenants or rental applicants), or initiating background lookups against official publicly accessible Israeli government registries (such as Bank of Israel restricted accounts and Ministry of Justice insolvency registries via data.gov.il), the Landlord represents and warrants that they have duly informed the data subjects and obtained their prior express consent to submit, process, and verify such information for tenancy evaluation purposes. The Landlord bears sole and exclusive liability toward any tenant, applicant, or guarantor for unauthorized uploads or checks and shall fully indemnify the Service Operator against any resulting claim.
We reserve the right to modify or replace these Terms of Service at any time. Material changes will be effective upon posting to our app or website. Your continued use of the Service after any changes constitutes acceptance of the new Terms.
Separate Explicit Consent for Commercial Communications (Opt-In): In accordance with Israeli Communications Law (Section 30A) and the Protection of Privacy Law, promotional updates and marketing offers will only be sent subject to your prior, explicit, and separate opt-in consent. Registering for or using the Service does not constitute consent to receive promotional messaging.
Opt-Out Right: You may unsubscribe or withdraw your consent to receive promotional communications at any time by clicking the unsubscribe link inside the message or by sending an explicit request to: info@rentmate.co.il.
Limitation of Liability for Third-Party Services: As part of the Service, RentMate may display, recommend, or link to products and services of business partners and third parties (such as insurance companies, financial planners, home maintenance services, movers, and external government/CBS sites). You acknowledge and agree that:
8.1 Launch Promotions & Pricing Rights: The Company may offer the Service, in whole or in part (including the SOLO plan), free of charge for a limited period or as a launch promotion, at its sole discretion. The Company reserves the full right to update, modify, or terminate the free model, and to charge subscription fees or payments for the SOLO plan or specific features within it in the future.
8.2 Advance Notice: If the Company decides to introduce paid subscription fees for the SOLO plan or update pricing tiers in the future, the Company will provide at least 30 days prior notice to the user's email address or via a dedicated in-app notification. Users who choose not to transition to a paid plan after the notice period may choose to cancel their account or transition to a restricted tier, without any claims or demands against the Company.
8.3 Value-Added & Transaction Fees: The Company shall be entitled to offer, from time to time, value-added services, A-la-Carte feature packs, one-time tools, and payment processing or collection services for a fee or transaction handling charge, as displayed in the System pricing schedule at the time of the transaction.
9.1 Content License: By uploading property data, contracts, payment logs, documents, and content to the System, you grant the Company (RentMate) a worldwide, non-exclusive, royalty-free, transferable license to store, host, process, analyze, display, adapt, and use such data for the purposes of operating, maintaining, securing, and delivering the Service, generating contracts and protocols, and providing technical support.
9.2 Anonymized, Aggregated Data & AI Analytics: The Company shall have the full right to create, derive, process, and commercially utilize anonymized, aggregated, and statistical data extracted from the System (such as average rental prices by region, CPI indexation trends, market benchmarks, and platform usage metrics). The Company may use this data for training, refining, and developing its AI models and algorithms, publishing market research, developing new commercial products, and forming strategic partnerships, provided that no individual user or specific property is identified.
These Terms of Service, their interpretation, validity, and any dispute arising out of or related to the Service shall be governed solely and exclusively by the laws of the State of Israel. Exclusive jurisdiction over any dispute or claim shall be vested solely in the competent courts situated in the Tel Aviv-Yafo District.
11.1 Right of Cancellation: Pursuant to the Israeli Consumer Protection Law, 5741-1981, a user who enters into a remote sales transaction for paid subscriptions or services is entitled to cancel the transaction within 14 (fourteen) days from the date the transaction was concluded, or from receipt of the transaction disclosure document, whichever is later.
11.2 Extended 4-Month Cancellation Right for Special Populations: Under Section 14C(C1) of the Consumer Protection Law, a consumer who is an individual with a disability, a senior citizen (aged 65 or older), or a new immigrant (within 5 years of receiving an immigrant certificate) may cancel a remote sales transaction within 4 (four) months from the date of the transaction or delivery of the service disclosure document, provided the transaction included communication with the business. RentMate reserves the statutory right to request appropriate verification documentation.
11.3 Cancellation Channels: Please note that this website operates without direct payment processing, and paid mobile app subscriptions (when offered) are billed and managed directly through official app stores (Apple App Store and Google Play). Users can manage or cancel their subscription at any time via their Apple/Google account settings, or submit a cancellation notice through any of the following channels:
11.4 Required Notice Details: The consumer must include their full legal name, ID number, phone number, registered email address, and transaction details.
11.5 Cancellation Fees & Continuous Subscriptions: In the event of cancellation due to defect or non-conformance, a full refund is issued without fee within 14 days. For standard cancellations not due to defect, a cancellation fee of up to 5% or 100 NIS (whichever is lower) may apply. For recurring subscriptions, cancellation takes effect within 3 business days, and no future recurring charges will occur. In-app store purchases (App Store / Google Play) are managed directly via device store settings.
RentMate respects intellectual property rights, privacy, and personal reputations. If you believe any content, review, or image hosted on our platforms infringes your copyright or constitutes defamation, please submit a Notice and Takedown request:
Strict Legal & Tax Disclaimer: RentMate is a technological self-service platform for managing rental properties and is not a law firm, CPA firm, licensed tax advisor, appraisal corporation, investment advisor, or licensed real estate brokerage. The AI Lease Scanner, CPI linkage calculators, Residential Rent Tax Simulator (exemption, 10% flat tax, and marginal tax tracks), contract and guarantor draft generators, and digital handover protocols serve strictly as self-service technological aids and do not constitute legal, tax, accounting, appraisal, or financial advice. Users bear sole responsibility for verifying calculation accuracy, tax reporting to the Israel Tax Authority, and legal compliance. Pursuant to Section 20 of the Israel Bar Association Law, 1961, the Service does not substitute for individual legal counsel by a licensed attorney or tax advice by a certified accountant or tax advisor.
Electronic Signature Status: The platform's electronic signing workflow for leases, addendums, guarantor letters, and handover protocols (incorporating SMS/WhatsApp OTP verification, audit timestamps, and SHA-256 document hashing) operates as a technological evidentiary mechanism constituting a standard electronic signature, and does NOT constitute a "Certified Electronic Signature" issued by a registered Certifying Authority under the Israeli Electronic Signature Law, 5761-2001. Parties remain responsible for confirming suitability for their specific legal transaction.
14. Statutory Operator Disclosure: Operated by Reuven Haim Shance (Exempt Dealer / Osek Patur No. 040794471, Registered Address: 37 Enrico Fabregat St., Apt 1, Holon 5835722, Israel). Email: info@rentmate.co.il | Support WhatsApp: 055-9419550.